Not resolved

I purchased the Phonax Cros. almost 3 years ago.

I had nothing but trouble hearing with them since. They were return for repair and they still didn’t work. They even sent a factory rep. to try and adjust them.

Still never worked. I got so aggravated I put them in a drawer for about 6 to 8 months. After some pressure from friends I took them back to the Doctor who sold them to me. She said they were still under warranty and sent them back to be repaired.

When they came back I was informed only the one side was under warranty, the other side I would have to pay for the repair. Needless to say I was not happy. How could they warrant one side but not the other? The aides are no good without both side working.

No volume control.

I will not ever purchase another aid from this outfit again.

Product or Service Mentioned: Phonak Hearing Aids.

Reason of review: Warranty issue.

Monetary Loss: $3400.

Preferred solution: Full refund.

I didn't like: Does not work, Any part of the hearing aids.

Company wrote 0 public responses to the review from Nov 02, 2015.
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